Terms of Service

Effective Date: June 10, 2026

Overview

This website is operated by SNUG RELIEF ("Company," "we," "our," or "us"). Throughout the site, the terms "we," "us," and "our" refer to Snug Relief.

By visiting our website, accessing our services, or purchasing products from us, you agree to be bound by these Terms of Service ("Terms"), as well as our Privacy Policy and Refund Policy, which are incorporated herein by reference.

Please read these Terms carefully before using our website. If you do not agree to all of these Terms, you may not access the website or use any services.

1. Online Store Terms

By using this website, you represent and warrant that:

• You are at least 18 years old or the age of majority in your jurisdiction.

• You have the legal capacity to enter into binding agreements.

• Any information you provide is accurate, current, and complete.

• You will use our website and products only for lawful purposes.

• You will not use our website in violation of any applicable laws or regulations.

We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access to our website at our sole discretion.

2. Accounts and Customer Information

Certain features of our website may allow you to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate and complete information and to update such information as necessary.

We reserve the right to suspend or terminate any account that violates these Terms.

3. Products

SNUG RELIEF sells pillows and related comfort products.

We strive to display product descriptions, specifications, images, colors, and other information as accurately as possible. However, we do not guarantee that all information is complete, accurate, current, or error-free.

Actual product appearance may vary depending on your device settings and display characteristics.

We reserve the right to:

• Modify products at any time

• Discontinue products at any time

• Limit quantities available for purchase

• Refuse sales in our sole discretion

4. Health and Wellness Disclaimer

Our products are intended for general comfort, relaxation, and wellness purposes only.

Nothing on this website should be interpreted as medical advice, diagnosis, treatment, or prevention of any disease or medical condition.

Individual results may vary.

Customers should consult a qualified healthcare professional regarding any medical concerns or conditions.

5. Pricing and Payment

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to:

• Change prices at any time without notice

• Correct pricing errors

• Modify or discontinue promotions

• Refuse or cancel orders affected by pricing inaccuracies

Payment must be received and successfully processed before products are shipped.

You represent and warrant that you are authorized to use the payment method submitted with your order.

Applicable taxes, shipping fees, and other charges may be added at checkout.

6. Orders

When you place an order, you are making an offer to purchase products from Snug Relief.

We reserve the right to accept, refuse, limit, or cancel any order at our sole discretion, including orders that:

• Appear fraudulent

• Violate these Terms

• Cannot be fulfilled

• Contain pricing or inventory errors

If an order is canceled after payment has been processed, we will issue a refund to the original payment method.

7. Shipping and Delivery

Delivery dates and shipping estimates are provided for convenience only and are not guaranteed.

SNUG RELIEF is not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Customs processing

• Supply chain disruptions

• Incorrect shipping information provided by the customer

• Events beyond our reasonable control

Risk of loss and title for products pass to the customer upon delivery of the products to the shipping carrier.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

Please review our Refund Policy before making a purchase.

9. Intellectual Property

All content on this website, including but not limited to:

• Text

• Graphics

• Logos

• Trademarks

• Images

• Product descriptions

• Website design

• Videos

• Audio

• Software

is the property of SNUG RELIEF or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, publish, create derivative works from, or exploit any content without our prior written consent.

All rights not expressly granted are reserved.

10. Third-Party Tools and Links

Our website may contain links to third-party websites, applications, tools, or services.

We are not responsible for the content, policies, practices, accuracy, or availability of any third-party websites or services.

Accessing third-party websites is done at your own risk.

We encourage you to review the terms and privacy policies of any third-party websites you visit.

11. Relationship with Shopify

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell products and services online.

Although Shopify powers our website, all purchases made through this website are made directly from Snug Relief.

Shopify is not responsible for any products sold through this website, customer service matters, returns, refunds, warranties, or transactions between you and SNUG RELIEF.

To the fullest extent permitted by law, you release Shopify and its affiliates from any claims arising from purchases made through our store.

12. Feedback, Reviews, and User Content

If you submit reviews, comments, suggestions, feedback, testimonials, ideas, or other content ("Feedback"), you grant Snug Relief a perpetual, worldwide, royalty-free, transferable, sublicensable license to:

• Use

• Reproduce

• Modify

• Publish

• Display

• Distribute

such Feedback in connection with our business and marketing activities.

You represent that:

• You own or control all rights to the Feedback.

• The Feedback does not violate the rights of any third party.

• The Feedback is accurate and lawful.

We reserve the right to remove any content at our discretion.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions

• Pricing

• Promotions

• Shipping information

• Product availability

We reserve the right to correct such errors, update information, or cancel orders at any time without prior notice.

14. Prohibited Uses

You may not use our website:

• For any unlawful purpose

• To violate any laws or regulations

• To infringe intellectual property rights

• To harass, abuse, threaten, or harm others

• To transmit viruses, malware, or harmful code

• To collect personal information of others without authorization

• To spam, scrape, crawl, or exploit the website

• To interfere with the operation or security of the website

Violation of these Terms may result in immediate termination of access.

15. Termination

We reserve the right to suspend or terminate your access to the website and services at any time and for any reason without prior notice.

Termination does not affect any rights or obligations accrued before termination.

16. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

SNUG RELIEF DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF:

• MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

• TITLE

WE DO NOT GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNUG RELIEF, ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS INCLUDES DAMAGES ARISING FROM:

• USE OF THE WEBSITE

• PURCHASE OR USE OF PRODUCTS

• INABILITY TO ACCESS THE WEBSITE

• WEBSITE INTERRUPTIONS

• LOSS OF DATA

• LOSS OF PROFITS

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to indemnify, defend, and hold harmless Snug Relief, its owners, officers, employees, affiliates, contractors, service providers, and partners from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from:

• Your use of the website

• Your violation of these Terms

• Your violation of any law

• Your infringement of any third-party rights

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any policies posted on this website, constitute the entire agreement between you and SNUG RELIEF regarding your use of the website and services.

They supersede any prior agreements, communications, or understandings.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms without restriction.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Idaho, United States, without regard to conflict of law principles.

Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Idaho, and you consent to the jurisdiction of such courts.

23. Survival

The following provisions shall survive termination of these Terms:

• Intellectual Property

• Feedback and Reviews

• Disclaimer of Warranties

• Limitation of Liability

• Indemnification

• Governing Law

• Survival

• Any provision that by its nature should survive termination

24. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised Effective Date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

25. Contact Information

Questions regarding these Terms of Service may be directed to:

SNUG RELIEF
Email: info@snugrelief.com
Location: Idaho, United States